We grant a 14-days exchange and return right for products ordered by the customer. The right of return applies to undamaged and unused products. The cancellation period expires 14 days after the customer or a third party (other than the carrier) has received the product.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Cancellations must be made in writing by contacting our customer service via the contact form By contacting our customer service, the customer will receive a return number and address. The customer is responsible for the return costs, unless it is a complaint.
If you’re not totally satisfied with your Whiskers.fi purchase, you can return it within 14 days after the receipt of the product(“money back guarantee”). Returns will take approximately 3 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). The refund will be made to the same payment method used.
Please note that your item must be unused and in the same condition that you received it. It must also be in the original packaging, together with the proof of purchase. Please contact our customer service via the contact form to notify us once you ship back the product. Your order number and reason for the return must be included in the email (photos attached if necessary). If the reason for return isn’t quality-related, you should pay for the return shipping costs. If the reason for return is quality-related, we will be responsible for the return shipping costs.
- The money back guarantee does not cover volume/wholesale and customized orders.
- Any product returned found not to be defective can be refunded. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
- By default, the refund amount cannot exceed the original order amount paid to Whiskers.fi. Whiskers.fi is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Whiskers.fi.